DELIVERIES
Your parcel shipping
For models on promotion, return shipping is to be paid by the customer.
Shipping costs include manutention, packaging and postal services. It is better for you if you group all your purchases in the same order.
If you have any question, feel free to send us an email to contact@orbans.es
Returns Policy
At Albacete industrial S.A., we are committed to offering high quality products. However, we understand that sometimes it may be necessary to return a product. Below we explain our returns policy, in accordance with Spanish law.
Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. The customer must bear the direct cost of returning the order to ALBACETE INDUSTRIAL, S.A.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the withdrawal form template below, although its use is not mandatory.
Consequences of Withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the refund.
Exceptions to the Right of Withdrawal
Return of Defective Products
In the case of defective products, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. We will be liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform us of the lack of conformity within two months of becoming aware of it.